Frequently Asked Questions: Working at

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On the login screen, click on ‘Forgotten your password?’. You will then receive an email allowing you to set a new password.

Please contact us via the chat function in the app. Are you unable to log in? If so, please contact Rondom. We’ll be happy to help you.

No. De Route offers additional support for your daily life. Your GP or specialist remains responsible for the diagnosis and treatment of cancer. However, with your consent, the case manager will, where necessary, liaise with your healthcare providers to ensure that the support is well co-ordinated.

The Oncology Route is still under development. The launch date has not yet been announced. Would you like to know when the Oncology Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Oncology Route is for adults living with or after cancer who, alongside their medical treatment, are seeking support in their daily lives.

De Route can provide additional support for your daily life. Your existing treatment will continue. With your consent, we will liaise with your other healthcare providers where necessary.

The Mental Challenges Route is still under development. The start date has not yet been announced. Would you like to know when the Mental Challenges Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Mental Health Challenges Programme is intended for adults with mild to moderate mental health issues. You do not need an official diagnosis. The Programme may also be suitable if mental health issues are linked to physical symptoms, work-related stress, bereavement or a prolonged period of overwork.

The Mental Health Challenges Programme is not intended for serious mental health issues or a crisis. In such cases, help from a GP or specialist mental health services is required.

The Chronic Pain Programme is intended for adults who have been experiencing pain for more than three months, or whose pain is lasting longer than expected during recovery. In addition to the care provided by their GP, medical specialist or pain clinic, they are seeking help with their daily lives.

De Route does not focus on a single type of pain or a single diagnosis. We look primarily at how long you have been in pain, how this affects your daily life and what you would like to improve.

Yes. The healthcare professionals within the Chronic Pain Programme have expertise in their own specialist fields. In addition, they have undertaken further training on chronic pain, its impact on daily life and collaboration with other healthcare professionals.

The case managers have also been specially trained for their role within the Route. They understand the impact that long-term pain can have on, for example, mobility, sleep, energy levels, work and daily activities. This enables them to work with you to determine what support is right for you and when consultation with your GP, specialist or pain clinic is required.

Reducing pain can be an important goal, but it is not the only one. With chronic pain, it is also important that you regain control, feel more confident about moving and are able to gradually build up your activities again.

We therefore focus primarily on what you want to be able to do again, even if the pain does not disappear completely straight away.

Yes. Fear that exercise might cause harm can lead you to do less and less. A physiotherapist can work with you to assess what is safe and achievable. You’ll build up your exercise gradually, step by step, so that you regain confidence in your body.

Yes. Long-term pain can affect your working hours, posture, concentration, energy levels and recovery. An occupational therapist can work with you to develop a manageable daily routine, adapt your tasks and achieve a better balance between work and recovery.

Yes, the Chronic Pain Programme can complement the care you are already receiving. Your GP, specialist or pain clinic remains responsible for your medical treatment. With your consent, we will liaise with them where necessary.

No. Your GP, practice nurse, diabetes nurse or medical specialist remains responsible for your medical diabetes care. De Route focuses on providing additional support with everyday life. However, with your consent, the case manager will, where necessary, liaise with your medical care providers to ensure that the support is well co-ordinated.

The Diabetes Route is still under development. The launch date has not yet been announced. Would you like to know when the Diabetes Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Diabetes Route is intended for adults who, in addition to their medical treatment, are seeking help with managing diabetes in their daily lives. The type of diabetes is irrelevant in this context.

The Reuma Route is for people with various forms of rheumatism who, alongside their medical treatment, are seeking support in their daily lives. The type of rheumatism you have does not determine the support you receive. We focus primarily on the challenges you face, what you wish to achieve, the medical care you are already receiving, and what suits your lifestyle.

Yes. The healthcare professionals have undertaken additional training on rheumatism, the ‘Rheumatism Route’ approach and collaboration with other healthcare professionals.

The case managers have also been specially trained for their role within the Rheumatism Route. They have knowledge of rheumatism and the impact it can have on mobility, fatigue, work and daily activities. This enables them to work with you to determine what support is appropriate and when consultation with your GP or rheumatologist is required.

Yes. Your GP or rheumatologist remains responsible for your medical care, such as examinations, medication and the treatment of rheumatism. The Reuma Route focuses on providing additional support in your daily life. With your consent, we will consult your GP, rheumatologist or other healthcare professional where necessary.

Your GP or specialist remains responsible for your examinations, diagnosis, medication and medical treatment. They are often able to provide you with good support in these matters. However, during an appointment, there is not always enough time to discuss in detail everything else that affects how you feel and function.

Think of exercise, energy, sleep, stress, nutrition, feet, work, aids and daily activities. Help with these topics is often available, but spread across different healthcare providers and organisations. This can make it difficult to know where to turn and how all the advice fits together.

Within a Health Pathway, we bring this support together. Your case manager will help you get an overview and will work with you to determine which healthcare provider or combination of providers is best suited to your situation. With your consent, we will coordinate the support with your GP, specialist or other medical practitioner where necessary.

With a standard appointment, your care needs are often assessed by a single healthcare professional from a single discipline. Within a Route, we take a broader view.

This means, for example, that we pay attention to:

• physical functioning
• mental resilience
• lifestyle and daily routines
• work and participation
• the relationship between various symptoms and factors

This way, you won’t have to figure everything out for yourself, and it creates a sense of calm, clarity and coherence.

No. You do not follow a set programme. The Route is tailored to your situation, your goals, the medical care you are already receiving and what you are able to cope with at that time. Not every healthcare provider needs to be involved.

The case manager is your designated point of contact throughout the Route. Together, you will discuss the challenges you face, what you would like to achieve and what support would be most appropriate.

The case manager keeps track of everything, monitors your progress with you and ensures that the healthcare professionals involved work together effectively. If your situation changes, you will discuss together whether the plan needs to be adjusted.

That varies from person to person. The duration depends on your situation, your goals and the support you need.

When things are going well, the support you receive will gradually be reduced. You will increasingly be able to carry on on your own using what you have learnt. If you need help again later on, you can easily get in touch once more.

A Route does not have a fixed end date. You will regularly discuss with your case manager how things are going and whether you still need support.

Are you able to manage on your own and do you have a good grasp of your situation? If so, the level of support will be reduced. Together, you will also discuss what you can do if your symptoms return or get worse.

If you do need help again at a later date, you can contact your case manager once more.

Which healthcare services are covered varies depending on the healthcare provider, treatment and insurance policy. Some healthcare is covered by basic insurance. For other healthcare, you may need supplementary insurance or you may have to pay part of the cost yourself.

Your case manager will always work with you to determine what support is suitable and what options are available under your insurance cover. You will also be given a clear explanation of any potential costs in advance. That way, you’ll know exactly where you stand.

Whether you need a referral depends on the healthcare provider, the treatment and your insurance. Your case manager will look into this with you.

The Rondom app supports you during the Route. In the app, you can:

• view your appointments;
• track your goals and progress;
• find information, exercises and tips;
• completing questionnaires;
• chat easily with your healthcare providers.

This helps you keep track of things and stay involved with your Route even between appointments. The app does not replace personal contact, but helps you to stay in touch easily.

Are you unable or unwilling to use the app? In that case, we’ll discuss together what would suit you best.

Are your symptoms changing, or have you suddenly started to feel worse? If so, please discuss this with your case manager. Together, you can work out what needs to be done.

If you need medical care, the case manager will help you get in touch with, for example, your GP, a specialist or another suitable healthcare provider.

You can use the contact form on this page to let us know that you are interested. A member of staff from Rondom will contact you to briefly discuss your situation and any questions you may have.

Filling in the form is non-binding. Doing so does not automatically enrol you on a Route.

This depends on your qualifications and personal circumstances. During the application process, we’ll explain what is required to work in the Netherlands and guide you through the process if recognition is needed.

No. A good command of English is sufficient to get started. We also offer Dutch language courses, so you can gradually learn the language whilst you work. Eventually, you will need to speak and work in Dutch.

We help you find suitable accommodation before you move to the Netherlands. Many of our international colleagues live together when they first arrive, making it easier to settle in and get to know one another.

Yes. We will guide you through the process. From finding somewhere to live and sorting out practical matters to helping you settle into your new job, we’re here to support you every step of the way.

Yes. If you’re nearing the end of your podiatry degree, we’d be delighted to hear from you. Together, we’ll discuss when you expect to graduate and when you could start working at Rondom.

You will conduct your own consultations, examine and treat patients, make podiatric insoles and work with the latest techniques. You will also collaborate with colleagues and other healthcare professionals whenever necessary. Every day is different.

Of course. We’d be happy to tell you more about our organisation, the role and what it’s like to live and work in the Netherlands. Feel free to contact us or apply for an informal introduction.

Often, yes. Many of our colleagues live in Belgium and work in the Netherlands. Together, we’ll look at what suits your situation best.

The fundamentals of the profession are the same. However, there are differences in the organisation of healthcare and the way people work together. We will guide you through this during your induction period.

Yes. From the very first point of contact, we’ll guide you through the transition and answer all your questions. You can also count on our support during your initial period at Rondom.

Certainly. Even if you’re nearly finished with your studies, we’d love to meet you.

Of course. You’re very welcome to come along for an introductory interview. That way, you can find out whether working at Rondom is right for you.

That depends on your qualifications and circumstances. During the job interview, we’ll discuss together what steps are needed for you to start working in the Netherlands. We’ll guide you through this process and help you where necessary.