Question 1

Is psychological care covered by insurance?

Accepted Answer

Whether healthcare is reimbursed depends on your age, the nature of your care needs, your insurance and the type of care you receive. For information on costs and reimbursements, please refer to the website of OnsPsychologie en Daadkracht Psychology. Always check your policy or call your health insurer to find out exactly what you are entitled to be reimbursed for.

Does your care request relate to youth care? If so, the costs are usually reimbursed by the local authority.

Question 2

Do I have to pay an excess?

Accepted Answer

An excess may apply to psychological care for adults. This depends on the level of cover and your personal circumstances.

Question 3

What happens if my treatment is not covered?

Accepted Answer

If healthcare is not covered by insurance, we will discuss in advance what options are available and the associated costs.

Question 4

Is adult psychology suitable for my specific needs?

Accepted Answer

Adult psychology may be appropriate if mental health issues or recurring patterns are affecting your daily life.

Question 5

Do I need a referral for psychological care?

Accepted Answer

That depends on your situation and your cover. We’d be happy to discuss this with you.

Question 6

What happens during an initial consultation?

Accepted Answer

During the initial consultation, we will discuss your situation, symptoms, goals and expectations. Together, we will explore what support is most appropriate.

Question 7

How do I know if diagnostic tests are needed?

Accepted Answer

Diagnostics can help if you wish to gain a better understanding of symptoms, patterns or factors that affect your functioning.

Question 8

How long does a course of treatment take on average?

Accepted Answer

That varies from person to person and depending on the nature of the support required. We will discuss in advance what is appropriate and feasible.

Question 9

Can my treatment be adjusted if my circumstances change?

Accepted Answer

Yes. Throughout the process, we regularly assess how things are going and whether the support still meets your needs.

Question 10

How do I know if youth psychology is right for me?

Accepted Answer

Adolescent psychology can help if you find yourself feeling stuck, worrying a lot, not feeling well in your own skin, or facing difficulties at school, at home or in your relationships with others.

Question 11

What happens at the first appointment?

Accepted Answer

During your first appointment, we’ll discuss what’s going on and what you’d like help with. Together, we’ll look at what support might be suitable.

Question 12

Will I be involved in decisions throughout the process?

Accepted Answer

Yes. We believe it is important that you contribute your ideas and have a say in the goals and next steps. From the age of 12, we do this together with you and your parent(s) or carer(s). From the age of 16, you decide on your own treatment.

Question 13

Can my parents or carers be involved in my care?

Accepted Answer

That’s possible. How this looks depends on your age, situation and what’s helpful.

Question 14

When is research worthwhile?

Accepted Answer

An assessment can help if you want to gain a better understanding of the situation or if it is not yet clear what type of support is most appropriate.

Question 15

Is everything I say confidential?

Accepted Answer

We treat everything you discuss in confidence. During the process, we will explain the relevant arrangements and when information may be shared.

Question 16

How do I know if psychological support is appropriate for my child?

Accepted Answer

Psychological support may be appropriate if your child is struggling with their development, behaviour, emotions or day-to-day functioning. During an initial consultation, we will work together to assess what is needed.

Question 17

What happens during an initial appointment?

Accepted Answer

During the first appointment, we will discuss your child’s situation, your questions and what you would like to achieve, together with you and your child. We will look at what support might be appropriate.

Question 18

Are parents involved in the process?

Accepted Answer

Yes. In child psychology, parents or carers play an important role. We work together to determine what form that involvement takes.

Question 19

How are paediatric trials conducted?

Accepted Answer

Research often consists of interviews, observations and, in some cases, additional questionnaires or tests. We explain in advance what is required and why.

Question 20

Can the school be involved in providing support?

Accepted Answer

This can be done where it is helpful and where parents give their consent. Sometimes, liaising with the school helps to get a more complete picture. We involve the school as much as possible, but always in consultation with the parent(s).

Question 21

When is diagnostic testing appropriate for my child?

Accepted Answer

Diagnostics can help when there is a need for greater insight into development and the (nature of) behaviour, emotions or factors that influence day-to-day functioning.

Question 22

Who is the Rondom app intended for?

Accepted Answer

The app is suitable for anyone who wants to work towards a healthy lifestyle.

Are you following a lifestyle programme with Rondom Leefstijl? If so, you can use the app for extra support during your programme. Even if you haven’t followed a lifestyle programme, you can take out a subscription and use the app independently.

Question 23

Does the Rondom app cost anything?

Accepted Answer

Would you like to use the app independently? If so, you’ll need to take out a subscription. Various rates apply. On the registration page, you will find an up-to-date overview of the subscription fees.

Are you following a lifestyle programme with Rondom Leefstijl? If so, you can use the app for free.

Question 24

What can I do in the Rondom app?

Accepted Answer

The app offers various ways to help you maintain a healthy lifestyle. For example, you can:

chatting with a healthcare professional;
join the community;
take part in personal challenges;
track your daily activity;
earning points for healthy choices;
watch videos, read articles and take part in other inspiring activities.

You can choose which elements to use and what suits you best at that moment.

Question 25

What is the community?

Accepted Answer

The community is a place where users can meet, share experiences and motivate one another. You can join various groups and draw inspiration from others who are also working towards a healthy lifestyle.

Question 26

Will the app work on my phone?

Accepted Answer

Yes. The Rondom app is available for both iPhone and Android. Once you have registered, you will receive instructions on how to create your account and install the app.

Question 27

Can I track my steps in the app?

Accepted Answer

Yes. You can link the app to the health app on your phone. This way, your daily steps are automatically tracked and you can easily monitor your progress.

Question 28

Can I collect points in the app?

Accepted Answer

Yes. By getting actively involved, you can earn points. You can redeem these points for various rewards within the app.

Question 29

How do I sign up for the Rondom App?

Accepted Answer

You can easily register via the registration form on our website. Choose the subscription that suits your situation. Once you have registered, you will receive an email from us with further instructions.

Question 30

How can I cancel my subscription to the Rondom app?

Accepted Answer

You can cancel your subscription at any time via the cancellation form on our website. Once we have received your cancellation request, we will send you a confirmation. Your subscription will then be terminated in accordance with the agreed terms and conditions.

Question 31

Where can I download the app?

Accepted Answer

iPhone: https://apps.apple.com/nl/app/rondom/id6535682493 Android: https://play.google.com/store/apps/details?id=nl.rondom.inbedrijfapp&hl=nl

Question 32

I’ve forgotten my password. What should I do now?

Accepted Answer

On the login screen, click on ‘Forgotten your password?’. You will then receive an email allowing you to set a new password.

Question 33

I’m having technical problems with the app. What can I do?

Accepted Answer

Please contact us via the chat function in the app. Are you unable to log in? If so, please contact Rondom. We’ll be happy to help you.

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