Terms of payment

Rondom Leefstijl handles the administrative processing of invoices itself. If (part of) your treatment is not reimbursed directly by your health insurer, you will receive the invoice from us and pay it directly to Rondom Leefstijl.

Are you following a Combined Lifestyle Intervention (GLI)? In that case, we will claim the costs of the programme directly from your health insurer. You will therefore usually not receive an invoice for this.

Is a part of your lifestyle programme not covered? For example, extra coaching sessions or the use of the Rondom app at the end of the programme. You will then receive an invoice for this. The payment terms set out below apply to these non-reimbursable elements.

Invoice from Rondom Leefstijl

The terms and conditions of payment of Rondom Leefstijl B.V. apply to all invoices you receive from Rondom Leefstijl.

You will only receive an invoice from us if we are unable to claim the costs directly from your health insurer.

In that case, you will pay the invoice to Rondom Leefstijl.

Are you eligible for reimbursement under your health insurance? If so, you can submit the invoice to your health insurer yourself.

Submit the invoice yourself to your health insurer

Would you like to be eligible for reimbursement under your (supplementary) health insurance? If so, you must submit the invoice to your health insurer yourself. The procedure for submitting an invoice varies from insurer to insurer. Always follow the guidelines provided by your own health insurer.

Please note: this does not apply to the Combined Lifestyle Intervention (GLI). We claim the costs of the GLI programme directly from your health insurer.

Receipt of your invoice

If we have your email address on file, you will receive your invoice by email. This email will also contain a QR code that you can use to make a quick and secure payment.

Do we not have your email address? In that case, you will receive the invoice by post.

Our invoices are sent from: facturen@rondomleefstijl.nl

Always check that the email address is correct to prevent online fraud.

Paying your invoice

The amount you need to pay is stated on the invoice.

We ask you to pay the invoice by the due date stated on the invoice. The payment term is 14 days from the invoice date.

As payments can sometimes be overlooked, you will first receive a reminder. This will give you a further 14 days to pay the outstanding amount.

If you do not pay

If we have still not received payment by the time the reminder is sent, we will charge interest and collection fees.

If the invoice remains unpaid after that, we may refer the outstanding debt to a bailiff. The additional interest and collection charges will be added to the outstanding invoice amount and may mount up.

Payments received are processed in the following order:

1. Outstanding collection charges
2. Interest charged
3. The original invoice amount

Complaints and payment obligations

Submitting a complaint or registering with another healthcare provider does not affect your obligation to pay.

This means that outstanding invoices must be paid in accordance with the applicable payment terms.